Audit Agent is a trading style of The Compliance Support Team Limited. The Compliance Support Team Limited Registration Address: Railex Business Centre, Crossens Way, Marine Drive, Southport, Merseyside, PR9 9LY | Company Number: 09358055 Registered with the Information Commissioners Office: ZA271648 Registered in England and Wales. Telephone calls may be recorded for training and quality purposes.
Improve Your Call Centre Quality
We provide Experienced, Independent and Cost Effective Call Auditing Services.
Be ahead of the competition with access to our Online Client Portal for transparent reporting and feedback.
"The most efficient audit process I’ve worked with" - Gareth Burke, Gladstone Brookes
How It Works
Wouldn't it be nice to identify high and low risk areas of the business? Our Report Hub provides a full insight into every aspect of your business performance, allowing you to make decisive business decisions.
Get your head out of spreadsheets. Spend less time pulling numbers and analysing your audits. Our Report Hub can give you the results you want to see in seconds, so now you can spend more time delivering accurate, tailored feedback to your Agents.
No matter their skill level, all agents require feedback and coaching. When that feedback is bespoke to them, they become fully engaged in their role. An engaged Agent is a happy Agent and a happy Agent is productive, consistent and highly motivated. Simple!
Gareth Burke, Contact Centre Manager, Gladstone Brookes: "Having been an auditor since 2012, the way audits have been fed-back & recorded has changed considerdably. Since recruiting Audit Agent to conduct our external audits, I can honestly say without any hesitation that the process is more efficient than it ever has been. The portal we use also enables us to focus on key improvement areas on not only individual advisors, but the call centre in general. It's simple."