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Let us improve your call centre quality with our bespoke call-audit reporting software.

Get your head out of spreadsheets and spend more time delivering accurate, tailored feedback to your call-centre agents.

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What is Audit Agent?

Accurately reporting on the call performance of your agents is crucial for staying compliant and improving your call-centre based business.

Audit Agent is a bespoke call-audit reporting software designed to allow you to easily identify high and low risk areas of your company, giving you vital information about your staff in seconds.

Instant Reporting
Save Time
Cloud-Based Access
User Friendly

Key features of the Audit Agent software

Cloud-Based Access
Forget about unsaved work, over-ride of information, or formulas not working properly on your spreadsheets.
Pin-point Performance
Understand who’s putting your business at risk or performing well with the touch of a button.
Focus on Compliance
Relax in the knowledge that you can easily show regulators how you are monitoring and dealing with compliance breaches.

Bespoke Scorecards

1
We design the structure of scorecards based on the criteria of your audits to suit your call flow.
2
Add call audit notes on-the-go and give feedback to your agents with ease.

Real-Time Notifications

Keep yourself up to date, even when you’re away!

Audit Agent allows you to setup email notifications on your preferred audit outcomes as and when they happen so that you’re always in the know.

Visible Results

Your dashboard transforms your audit data into visual graphics, letting you identify recurring patterns or trends at the click of a button.

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Let us audit your calls OR give you a tool to do it better!

We can provide you with external auditors that can listen to high volumes of calls each day, week or month and score them against pre-built QA Scorecards via our bespoke, cloud-based reporting software.

If your business already has an audit team in place, we can benchmark against their output or even train them to use our software efficiently.

Testimonials

“We have over 1000 calls audited per week and Audit Agent has totally changed the way we monitor our call centre. The software removes stress and saves time, giving us key insights into our call centre staff and the ability to evaluate performance trends with ease.”

Rachel Ashton

South Africa Operations Manager

Gladstone Brookes

“Prior to recruiting Audit Agent, we were struggling to achieve our weekly/monthly targets. Since we start using Audit Agent, we were able to identify areas we were losings clients, with their help we have had a an increase in revenue. The audits are very detailed and makes coaching much easier for me. The portal is fantastic at breaking down the areas that require focus. I am now able to focus on audits in a much more efficient and proactive way.”

Neil Coleman

Compliance and Risk Manager

Money Management Team

“The benefits of using Agent Audit have stretched long beyond our intended objectives. One of the most impressive things for me is that the depth of its features and effectiveness do not come at the expense of accessibility. The reporting consists of such detail, allowing patterns to be identified which subsequently simplify our organisations ability to implement improvements. The intention behind using Agent Audit was to secure the highest level of compliance by the standards of our industry regulator however we have also benefited from a significant uplift in sales owing to it drive for the highest levels of QA. I would highly recommend Agent Audit for any business aspiring to reach the next level with regards to quality, compliance and maximising its full potential.”

Shazad Khawaja

Director

Arch Hall

Say Goodbye to Spreadsheets!

Back in 2017, we were using custom-built scorecards on excel spreadsheets as the main tool to audit our client’s calls.

It worked, but it was a manual process that was becoming increasingly unreliable as we expanded our business.

In January 2018, we introduced our very own bespoke online reporting portal; and today we can generate reports at the touch of a button, allowing us and our clients to gather vital information about call-centre staff with ease.

Jennifer Lang Audit Manager
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Copyright © 2021 Audit Agent UK. All Rights Reserved.

Location

Railex Business Centre
Crossens Way
Marine Drive
Southport
Merseyside
PR9 9LY

enquiries@auditagent.co.uk

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Copyright © 2021 Audit Agent UK.
All Rights Reserved.

Audit Agent is a trading style of The Compliance Support Team Limited. The Compliance Support Team Limited Registration Address: Railex Business Centre, Crossens Way, Marine Drive, Southport, Merseyside, PR9 9LY | Company Number: 09358055 Registered with the Information Commissioners Office: ZA271648 Registered in England and Wales. Telephone calls may be recorded for training and quality purposes.