Let us improve your call centre quality with our bespoke call-audit reporting software.
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What is Audit Agent?
Accurately reporting on the call performance of your agents is crucial for staying compliant and improving your call-centre based business.
Audit Agent is a bespoke call-audit reporting software designed to allow you to easily identify high and low risk areas of your company, giving you vital information about your staff in seconds.
Key features of the Audit Agent software
Keep yourself up to date, even when you’re away!
Audit Agent allows you to setup email notifications on your preferred audit outcomes as and when they happen so that you’re always in the know.
Let us audit your calls OR give you a tool to do it better!
We can provide you with external auditors that can listen to high volumes of calls each day, week or month and score them against pre-built QA Scorecards via our bespoke, cloud-based reporting software.
If your business already has an audit team in place, we can benchmark against their output or even train them to use our software efficiently.
“We have over 1000 calls audited per week and Audit Agent has totally changed the way we monitor our call centre. The software removes stress and saves time, giving us key insights into our call centre staff and the ability to evaluate performance trends with ease.”
South Africa Operations Manager
“Prior to recruiting Audit Agent, we were struggling to achieve our weekly/monthly targets. Since we start using Audit Agent, we were able to identify areas we were losings clients, with their help we have had a an increase in revenue. The audits are very detailed and makes coaching much easier for me. The portal is fantastic at breaking down the areas that require focus. I am now able to focus on audits in a much more efficient and proactive way.”
Compliance and Risk Manager
Money Management Team
“The benefits of using Agent Audit have stretched long beyond our intended objectives. One of the most impressive things for me is that the depth of its features and effectiveness do not come at the expense of accessibility. The reporting consists of such detail, allowing patterns to be identified which subsequently simplify our organisations ability to implement improvements. The intention behind using Agent Audit was to secure the highest level of compliance by the standards of our industry regulator however we have also benefited from a significant uplift in sales owing to it drive for the highest levels of QA. I would highly recommend Agent Audit for any business aspiring to reach the next level with regards to quality, compliance and maximising its full potential.”
Say Goodbye to Spreadsheets!
Back in 2017, we were using custom-built scorecards on excel spreadsheets as the main tool to audit our client’s calls.
It worked, but it was a manual process that was becoming increasingly unreliable as we expanded our business.
In January 2018, we introduced our very own bespoke online reporting portal; and today we can generate reports at the touch of a button, allowing us and our clients to gather vital information about call-centre staff with ease.