Audit Agent is a trading style of The Compliance Support Team Limited. The Compliance Support Team Limited Registration Address: Railex Business Centre, Crossens Way, Marine Drive, Southport, Merseyside, PR9 9LY | Company Number: 09358055 Registered with the Information Commissioners Office: ZA271648 Registered in England and Wales. Telephone calls may be recorded for training and quality purposes.
Our aim is to provide an effective service which is measurable and delivers quality audits and improved compliance results.
Audit Agent is part of The Compliance Support Team (TCST) Limited.
TCST was set up in 2014 to offer bespoke compliance and regulatory support to businesses within the UK. With strong experience across multiple sectors within financial services; Audit Agent are able to provide compliance support within all areas including Claims Management, Insurance, Lending and Debt Advice.
We provide our clients with experienced and professional support in key risk areas. We are passionate about providing a personal touch in what can be an impersonal area of business. We work closely with our clients ot create tailor-made compliance functions; for example, bespoke 'Call Scorecards' that allow comprehensive monitoring of calls completed within specific areas of the customer journey.
Any service offered by TCST will focus on the business needs outlined in initial discussions and will measure their employees, teams, departments and ultimately the overall business performance in relation to compliance.
We are able to provide weekly, monthly and quarterly reports to each client with the information they need to ensure they are meeting the expected standards set by their regulator and their own internal standards. These reports help our clients identify areas where additional support and training are required to improve individual, team and business performance.
We are currently integrated within several large contact centres and are able to provide references of our work upon request.