Privacy Policy

Audit Agent Privacy Notice

This Privacy Notice is v2.0 and is valid from 00:01hrs on 7th April 2021. It replaces and supersedes all other Privacy Notices associated with Audit Agent.

We take your privacy very seriously. This Privacy Policy details what personal data we collect and how we shall use it.

Changes to this Privacy Notice.

We continually review our Privacy Notice and update it where necessary. We advise that you regularly check our Privacy Notice for updates. We do not wish to bother you with lots of minor amendments, but where we make significant changes to our policy, we may contact you to inform you.

Our Name & Contact Details.

Audit Agent is a trading style of The Compliance Support Team Limited (TCST). If you have any questions or concerns regarding how your Data is processed via this Site, please contact us at enquiries@auditagent.co.uk or by post to

The Compliance Support Team Limited.
Railex Business Centre,
Crossens Way,
Marine Drive,
Southport,
Merseyside,
PR9 9LY.

All requests will be dealt with promptly and efficiently.

Data Protection Officer Contact Details.

In observance of the General Data Protection Regulation and the Data Protection Act 2018, Audit Agent have chosen to establish a Data Protection Officer. Should you wish to contact our Data Protection Officer regarding a data protection matter you can do so by emailing enquiries@auditagent.co.uk, or writing to:

Data Protection Officer
The Compliance Support Team Limited.
Railex Business Centre,
Crossens Way,
Marine Drive,
Southport,
Merseyside,
PR9 9LY.

Personal data categories we collect

There are various circumstances in which TCST are required to process and store personal data including contact data, technical data, usage data and marketing and communications data which we may collect when you voluntarily provide it to us, collected automatically or provided by third parties or publicly available sources:

  • We collect the e-mail addresses of those who communicate with us via e-mail or supply their email addresses to us by some other means.
  • We collect your identity and contact details when you make an online enquiry or by corresponding with us by post, phone email or otherwise.
  • We collect information volunteered by you (such as survey information and/or site registrations), and other personal information where applicable such as your or your customers’ name, telephone number, home address and information and services which you have requested.
  • We store aggregate information on what pages consumers access or visit.
  • We store third party data provided to us by you in accordance with our Terms and Conditions.

For what purposes do we process personal data, and what are the lawful basis’ by which we process data?

Audit Agent may process your Personal Data for the following purposes:

For What Purposes Do We Process Personal Data?
“Audit Agent processes your data to…”

What is the lawful basis by which we process the data?

Supply, perform, manage and fulfil our products and services

Contract

Communicate with customers where we have your consent to do so via email, telephone, SMS text, postal mail and push notifications

Consent

Make initial contact with you when you submit an enquiry via the website.

Legitimate Interest

We may use your data where necessary for our legitimate business interests, which we have tested to ensure that those interests are balanced, appropriate and we have considered any potential impact on you ( both positive and negative) and your rights before we process your personal data for legitimate interests.

Legitimate Interest

Share testimonials, case studies and feedback on our website and future marketing;

Consent

Resolve complaints and/or disputes;

Legitimate Interest

Protect our organisation, staff, associates, suppliers, partners and clients;

Legitimate Interest

Prevent, detect and investigate fraud;

Legal Obligation

Prevent, detect and investigate crime;

Legal Obligation

Comply with the law;

Legal obligation

Fulfil our statutory or regulatory obligations;

Legal obligation

Maintain our own accounts and records;

Legal obligation

For reporting, analytics and product/service improvement (including training);

Legitimate Interest

Improve and maintain data accuracy or completeness;

Legitimate Interest

Track your email engagement;

Legitimate Interest

Personalise your online experience;

Legitimate Interest

Conduct market research.

Legitimate Interest

Sell your personal data

Legitimate Interest

What are our legitimate interests for processing your data?

Where we have used legitimate interest as the lawful basis for processing your personal data, we may:

  • Direct market products and services to you via post, emails, telephone, SMS text and push notifications where they are similar/aligned to our current products and services, a soft opt-in exists, and it conforms with the Privacy and E-Communication Regulation;
  • Request specific consent to share customer personal data with specific fulfilment partners so that they may direct market similar or aligned new products and services to our existing customers;
  • For reporting, analytics and product/service improvement (including training);
  • Improve and maintain data accuracy or completeness;
  • Track your email engagement;
  • Personalise your online experience. This could include customising the content and/or layout of our pages for individual users, for both visitors and contributors;
  • Conduct market research. Including research on the demographics, interests and behaviour of our customers in order to help us gain a better understanding of different audiences and enable us to improve our service. This research may be carried out internally by our employees or we may ask another company to do this work for us. Data will be anonymised to protect your data rights for research purposes.
  • Sell your personal data;
  • Resolve complaints and/or disputes;

Sharing your personal data

Audit Agent may choose to share your personal data internally and/or externally to the business. Where we choose to share your information, we shall do so for the following reasons:

  • Where we have your “Consent” to do so. Where we process your data under the consent lawful basis you have the right to withdraw consent. Please refer to “Your Right to Withdraw Consent” section below;
  • Where necessary to fulfil the services and/or products we are “Contracted” to provide to you;
  • Where we have a “Legal Obligation” and are required by law and to law enforcement agencies, judicial bodies, government entities, tax authorities or regulating bodies around the world, this includes communicating with you to update you about our privacy notice and changes to how we process your personal data;
  • Where we have “Legitimate Interest” to do so, including;
    • For the purposes listed in the “What are our legitimate interests for processing your data?” section above.
    • For reporting, analytics and service improvement purposes across our trading styles and/or within any future group construct should Audit Agent establish or become part of a group.
    • Where an external 3rd Party, with whom we are yet to have a relationship, provides a product or service that we do not currently provide ourselves, and:
      • Which we reasonably believe would be of benefit to you, and you would reasonably expect to receive
      • Is similar/aligned to our organisation and the services we provide,
      • It conforms with the Privacy and E-Communication Regulation.

      In this case we would contact you using Legitimate Interest to request specific Consent to share your personal information.

    • Where we believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or websites;
    • Where required for a proposed sale; reorganisation; transfer; financial arrangement; asset disposal; or any other transaction relating to our business and/or assets held by our organisation.
    • Where we outsource support functions of our organisations to trusted partners. The categories of these recipients include:

Categories

Who we use

Privacy Notice

IT support providers;

Lantec

https://www.lan.co.uk/

Where we choose and/or have your permission to share your personal data with 3rd Parties we will, where appropriate, ensure that they have signed a contract that requires them to:

  • Abide by the requirements of all relevant data protection and privacy legislation;
  • Treat your information as carefully as we would;
  • Only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation); and
  • Allow us to carry out checks to ensure they are doing all these things.

We may have to disclose your personal data with other third parties as set out below. These organisations or bodies will not use your information to contact you. These third parties will be subject to obligations to process your personal information in compliance with the same safeguards that we deploy.

  • HM Revenue & Customs: We’re required to disclose certain data with the HMRC.
  • There may be other regulators and authorities such as Solicitors and Accountants, acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.

Selling your personal data

Audit Agent may choose to sell your personal data.

You have the Right to Object to us selling your personal data at any time and can do so by informing us by telephone, post or email.

Where we choose to sell your information, we shall do so in the following circumstances:

  • Where we have your “Consent” to do so;
  • Where we have a “Legitimate Interest” to do so, including;
    • Where required for a proposed sale; reorganisation; transfer; financial arrangement; asset disposal; or any other transaction relating to our business and/or assets held by our organisation.
    • For the purposes of generating revenue for our business we may sell your data to the categories of industry listed below:

Financial Services

Mortgages

Life Insurance

Home & Contents Insurance

Car Insurance

Legal Services - Conveyancing, Wills, Trusts etc

Mis-Sold Financial Products

Banking

Financial Products

Claims Management

Pre-paid Funeral Plans

Funeral Plan

Private Medical Insurance

Breakdown Cover and Recovery Services

Travel Insurance

Other

Charities

Lifestyle

Mail Order

Marketing services

Entertainment, Gaming, Leisure

Public Sector

Fast Moving Commercial Goods (FMCG)

Publishing/Media

Retail & lifestyle

Gambling and Lotteries

Travel

Cosmetic Surgery

Health and Beauty

Trace, Asset Repatriation and Debt Collection

International Personal Data Transfer - Countries & Organisations.

Audit Agent does not transfer data outside of the EEA.

The rights available to individuals in respect of the processing

Unless subject to an exemption under legislation, you have the following rights with respect to your personal data:

  • Your right of access. You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about your Right to Access here . In most cases Audit Agent will not charge for this service however we do have the right to charge an administrative cost should we feel the request is excessive (excessive means that you submit a subject access request multiple times for the same or similar information). Fees will not exceed £50. Information will be provided within 28 calendar days from the day you request it. We will take all reasonable steps to verify your identity before providing you with details of any personal information we may hold about you.
  • Your right to rectification. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about your Right to Rectification here.
  • Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances. You can read more about your Right to Erasure here.
  • Your right to the restriction of processing. You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about your Right to the Restriction of Processing here.
  • Your right to object to processing. You have the right to object to processing if we are able to process your information because the process forms part of our public task, or is in our legitimate interests. You can read more about your Right to Object to Processing here.
  • Your right to data portability. This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about your Right to Data Portability here.

If you wish to exercise any of your individual rights, you can do so by informing a member of our team or by contacting our Data Protection Officer by emailing enquiries@auditagent.co.uk

Your Right to Lodge a Complaint with the ICO

You have the right to lodge a complaint with the UK’s Supervising Authority: The Information Commissioners Office. Prior to lodging a complaint, Audit Agent would like the opportunity to address any complaint you may have.

Should you have a complaint please in the first instance contact our Data Protection Officer by emailing enquiries@auditagent.co.uk or writing to:

Data Protection Officer
The Compliance Support Team Limited.
Railex Business Centre,
Crossens Way,
Marine Drive,
Southport,
Merseyside,
PR9 9LY.

If your complaint has not been resolved, you can lodge a complaint with the Information Commissioners Office via email https://ico.org.uk/global/contact-us/email/ or by writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire.
SK9 5AF.
Or by telephone on 0303 123 1113.

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Location

Railex Business Centre
Crossens Way
Marine Drive
Southport
Merseyside
PR9 9LY

enquiries@auditagent.co.uk

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Copyright © 2021 Audit Agent UK.
All Rights Reserved.

Audit Agent is a trading style of The Compliance Support Team Limited. The Compliance Support Team Limited Registration Address: Railex Business Centre, Crossens Way, Marine Drive, Southport, Merseyside, PR9 9LY | Company Number: 09358055 Registered with the Information Commissioners Office: ZA271648 Registered in England and Wales. Telephone calls may be recorded for training and quality purposes.